Endress+Hauser’s new customer experience centre showcases its process automation offering

Endress+Hauser has announced a new customer experience centre in Burlington, Ont. The $28-million platform will showcase the latest instrumentation technology offered by the company.

The two-storey 47,000 square feet facility houses a support and training hub. Customers can get a hands-on feel of the latest process automation offerings from the company before deciding on the most suitable products and solutions that match their requirements. The facility has a Process Training Unit (PTU), as well as a full-service calibration laboratory that is capable of handling the entire spectrum of flow, temperature, pressure, and liquid analysis instrumentation. The PTU concept is a full-sized pilot plant with a wide range of the company’s instrumentation installed and fully functional.

Scheduled to be inaugurated next spring, the new centre will serve the company’s customer base from Manitoba to Atlantic Canada.

“After almost two years of being limited to Zoom and Team calls with customers, having such an exceptional showcase where they can come see equipment demonstrated, ask questions of our experts, even handle some products, is going to be a delight for us – and a competitive advantage,” said Anthony Varga, general manager of Endress+Hauser Canada. “Those visitors will get a value-added experience, which in turn will be a great relationship-builder.”

Endress+Hauser has taken steps to ensure that the building offers an excellent customer and employee experience. Additionally, the new facility operates on a net-zero energy and carbon basis. Designed to demanding environmental standards, the building generates its own electricity, heat, and cooling. Its reflective roof with double-sided solar panels generates green power during the day. Most electrically powered systems like video monitors are turned off at night and the building environment is maintained by heat pumps supplemented by a geothermal system. A months-long testing regime necessary to gain LEED Gold and net-zero certification has begun.

The new facility now houses the company’s Burlington-based sales, service, and administration staff. Throughout the project design and development, the company’s intent was to ensure the comfort and well-being of employees.

None of this would have been possible, said Varga, without the enthusiastic and unflagging support of senior management of the family-owned Endress+Hauser Group.